Refund Policy

Our policy lasts 14 days.

If more than 14 days have passed since we received your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for return, your item must be in the condition in which you received it. It must also be in its original packaging.

Other items for which return is not authorized:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)

Any item that is not in its original condition, is damaged, or is missing parts for any reason not due to error on our part.

Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or refused. If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable) If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take some time for your refund to be officially posted. Then contact your bank. The posting of a refund is often preceded by a processing time. If you have completed all these steps and have still not received your refund, contact us at the following address:

Sale or promotional items (if applicable)

Only normal priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to and send your item to: 8 rue du four, Cussac sur Loire, France, 43370, France.


If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post. If the item was not marked as a gift at the time of purchase, or if the person giving the gift had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you returned her gift.

To return your order, go to the Return request tab.