Faq

Shoptcrampons guarantees the authenticity of all pairs of crampons offered on the site.

Each pair of crampons is carefully checked upon receipt, and no counterfeits are sold.

Currently, all pairs of crampons available on the site come from the equipment manufacturers' "Premium" ranges.

Our sizes are the usual standard sizes.

They may vary slightly from brand to brand, but you can take your usual size.

You can also find a size guide on each product.

Shoptcrampons does not offer any warranty for shoes older than 6 years.

Even if the shoe is new, you cannot be sure of its durability on these older models.

Use of these collectible products is therefore at your own risk.

For newer models, please contact us via Instagram or email to review each issue individually.

No warranty is provided on used crampons.

Return Terms and Conditions for Football Boots

General maintenance:
- Use your football boots on the correct type of pitch (see below). Failure to comply with this obligation will result in the cancellation of your
right of return.
- Let your football boots air dry. Never place them on a radiator or in direct contact with heat.
- Do not leave your football boots in a bag. Air them after each use.
- Football boots should never be put in the washing machine or tumble dryer.
- Leather football boots should be maintained with leather balm.
Surface Guide:
- FG shoes: for natural terrains exclusively
- AG shoes: for synthetic pitches
- SG shoes: for wet and greasy (or very greasy) natural terrain
- HG shoes: for hard terrain such as clay or gravel
- MG shoes: for natural and synthetic pitches
- TF shoes: for stabilized grounds (clay, synthetic, gravel)
- IN/IC shoes: for polished indoor surfaces

Most of the time, yes.

However, it may happen that this is not the case.

All information regarding the content of the items is specified in their respective description.

It is important to note that the Adidas .1 "Premium" line never includes a carry bag.

Yes, the security of your payment information is a priority for us.

We use Secure Sockets Layer (SSL) encryption protocols to ensure the confidentiality of your data during online transactions.

We accept credit/debit card payments (Visa, Mastercard, American Express) as well as payments via secure platforms such as PayPal.

Shipments within the European Union from our location in France are not subject to customs fees.

For countries outside the European Union, customs charges may apply.

We recommend that you take this component into account before placing an order.

For deliveries in France, delivery times generally vary from 1 to 5 days depending on the shipping method chosen.

Delivery times for international orders also depend on the shipping method selected.

Once your order is in transit, you will receive a tracking number by email, which will allow you to track your package at any time.

Link to track your package: https://tracking.eu-central-1-0.sendcloud.sc/

Back :

You have 14 days to return a product if you are not satisfied with it, as long as it is in the same condition as when you received it.

You can request a return by following the instructions in the "Return Request" tab at the bottom right of the site.

Otherwise, we cannot refund or exchange the product.

Shoptcrampons does not cover return customs fees for affected shipments.

Refund :

After receiving and verifying the returned product, we will refund you the full value of the product (excluding the outbound shipping costs).

For any questions or requests, you can write to us at the following email address support@shoptcrampons.com or use the chat at the bottom right of each page to chat live.

We authenticate and ship all of our products from our premises in Haute-Loire, France.