Refund Policy

RETURNS

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Our policy lasts 15 days. If more than 15 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition as you received it. It must also be in its original packaging.

Other items not authorized for return:
* Gift cards

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases only partial refunds are given: (if applicable)
* Any item that is not in its original condition, is damaged or otherwise missing parts for a reason not due to error on our part.
*Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or refused.
If it is approved, your refund is then processed and your credit card or original payment method is automatically credited in within a few days.

Delayed or missing refunds (if applicable)
If you have not yet received a refund, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at 'following address: shoptcrampons@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged . If you need to replace yours with the same item, email us at shoptcrampons@gmail.com and send your item to: 8 rue du four, Cussac sur Loire, France, 43370, France.

Gifts
If the item was marked as a gift at the time of purchase and it was shipped directly to you, you will receive a gift credit of equivalent value to that of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them in order to give it to you later, we will send the refund to them and they will therefore know that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address: rue du four, Cussac sur Loire, France, 43370, France.

Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.