General Conditions of Sale and Use

Placing an order on the Site automatically entails full and unreserved acceptance by the buyer of these General Terms and Conditions, which the buyer acknowledges having read prior to placing the order.

Shoptcrampons retains the possibility of modifying the T&Cs at any time. As a result, the applicable General Terms and Conditions will be those in force on the date of the order by the buyer.

The General Terms and Conditions, in their latest updated version, are available at any time on the Site.

Article 2. Products

The products offered are those which appear on the Site. Each product is presented on the website in the form of a description listing its essential characteristics, including their unit price including tax.

Article 3. Prices

Product prices are freely accessible on the Site. The Prices are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.

Shoptcrampons reserves the right to modify its prices at any time, it being understood, however, that the price displayed on the Site on the day of the order will be the only one applicable to the order placed by the buyer.

The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased depending on the total weight of the order. They are added to the total amount of the basket before validation of the order by the buyer.

Invoices are established by Shoptcrampons and are sent to the Customer by e-mail to the billing address indicated, after receipt of payment.

Article 4. Order and payment terms

Creation of a personal account

The account creation section is accessible directly from the menu bar and involves entering a strictly personal and confidential username and password.

Orders do not necessarily imply the creation of an account. However, the personal account allows the buyer to view the status of their current orders, the history of their past orders as well as the information contained in their profile.

Modality of placing orders

The buyer selects and adds the product(s) he wishes to order in the “basket”. The total amount including tax of the products placed in the basket, excluding delivery costs, is automatically calculated. The basket can be validated, modified or emptied at any time, until the order is confirmed by the buyer.

Once the basket is validated, the buyer checks the delivery address or enters a new one. Then, shipping costs are calculated and submitted to the buyer, along with the name of the carrier.

In order to validate their order, the buyer must read and accept these General Terms and Conditions by checking the corresponding box, click on the “Confirm my order” button and proceed to pay for the order.

Completion of the bank transaction constitutes definitive validation of the order.

Once payment has been made, the buyer receives an e-mail confirming that their order has been taken into account.

Article 5. Reservation of title and transfer of risk

Shoptcrampons retains full and complete ownership of the products sold until full payment of the price, in principal, costs and taxes included.

The transfer of risk of loss or deterioration of the products occurs upon delivery of the order to the address indicated by the buyer.

Article 6. Withdrawal

Under article L. 221-18 of the Consumer Code, the buyer has a period of fourteen (14) days to exercise his right of withdrawal.

The period starts from receipt of the goods by the buyer. In the case of an order for several goods delivered separately or in the case of an order for a good made up of lots or multiple pieces whose delivery is spread over a defined period, the period runs from receipt of the last good or batch or the last piece.

To exercise the right of withdrawal, the buyer must follow the instructions in the “Return request” tab at the bottom of the site. The buyer can also use the model withdrawal form in the appendix, but this is not obligatory.

In order for the withdrawal period to be respected, the buyer must send his communication relating to the exercise of the right of withdrawal to Shoptcrampons before the withdrawal period expires.

Shoptcrampons acknowledges receipt of the buyer's withdrawal request.

The buyer returns the products subject to withdrawal (in their original packaging) to Shoptcrampons within (14) fourteen days following communication of his decision to withdraw. This deadline is deemed to be respected, as long as the products are returned before the expiry of the fourteen day period.

The costs of returning the products are the responsibility of the buyer.

Shoptcrampons reimburses the products no later than fourteen days from the date on which it is informed of the consumer's decision to withdraw or on the date on which the buyer confirms to Poule ou Coq proof of shipment of the products.

In accordance with article L. 221-23 of the Consumer Code, the buyer is informed that liability can only be incurred in the event of depreciation of the products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.

Article 7. Delivery

Deliveries are made to the address indicated by the buyer at the time of the order or to the address of the relay point if their choice of delivery implies it.

Alternatively, the buyer can collect the products ordered in store, within fifteen (15) days from validation of the order on the Site, at no additional cost. The order confirmation email and proof of identity will be requested.

Orders are made by carrier, with tracking. The tracking number will be communicated to the buyer by email.

Article 8. Back

The ordered product(s) can be returned within 14 working days from the date of receipt, at the buyer's expense.

The item(s) must be returned in their original packaging and sent by post to Shoptcrampons, to the address of the shop. Return costs are the responsibility of the buyer.

Only items in their original condition will be exchanged and refunded.

Article 9. Warranty

Shoptcrampons is responsible for any lack of conformity of the products with the General Conditions of Sale under the conditions of article L. 211-4 et seq. of the Consumer Code and hidden defects in the item sold under the conditions provided for in Articles 1641 et seq. of the Civil Code.

When acting as a legal guarantee of conformity, the buyer:

-                     has a period of two years from the date of creation of the product to act (notified on the product label);

-                     can choose between repair or replacement of the product, unless the option chosen results in Shoptcrampons a cost that is clearly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect; In this case, Shoptcrampons can proceed according to the method not chosen by the buyer;

-                     is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months.

The buyer can decide to implement the guarantee against hidden defects in the thing sold within the meaning of article 1641 of the civil code and in this case, he can choose between the cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.

The implementation of legal guarantees is carried out by sending by the buyer a registered letter with acknowledgment of receipt specifying the subject of the guarantee request

Shoptcrampons will provide a response to the buyer as soon as possible, specifying the practical arrangements.

Article 10. Responsibility

The buyer is informed of the essential characteristics of the products, in accordance with article 2 of the General Terms and Conditions.

Shoptcrampons cannot be held responsible for any use of the products not in accordance with their intended purpose, as described on the packaging or the instructions for use. use.

Shoptcrampons, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.

Article 11. Intellectual property

All graphic, textual and visual elements of the Site remain the property of Shoptcrampons. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site, whether in the form of a photo, logo, visual or text.

Article 12. Personal data

As part of the sale of products via the Site, the buyer is informed that Shoptcrampons is required to process certain personal data concerning him, in particular their last name, first name, telephone number, email address, delivery and/or billing address.

This data is collected and processed for the purposes of processing, management and invoicing of the order as well as to allow the buyer to access order tracking in their personal account.

Shoptcrampons undertakes to preserve the confidentiality of all information provided by the buyer in this context.

The buyer is invited to read the confidentiality policy of Soptcrampons accessible via the following link Confidentiality in order to know the terms and conditions for exercising your rights as well as the guarantees implemented to protect and secure your data.

In accordance with the provisions of article L. 223-2 of the Consumer Code, Shoptcrampons informs the buyer of his right to register on the list of opposition to telephone canvassing known as “Bloctel”.

Article 13. Force majeure

In the event of the occurrence of a case of force majeure within the meaning of article 1218 of the Civil Code, i.e. beyond the control of Shoptcrampons, which could not be reasonably foreseen when concluding the General Terms and Conditions and whose effects cannot be avoided by appropriate measures, and making it impossible to execute the order, Shoptcrampons inform the buyer, within 24 hours of the occurrence of the event, by any means.

The execution of the General Terms and Conditions is suspended.

If the event continues for more than 30 calendar days from its occurrence, the order is canceled and the buyer will reimburse the sums paid by the buyer for the order concerned.

Article 14. Dispute resolution

The General Terms and Conditions are subject to French law.

In the event of a dispute, the buyer submits any request to Shoptcrampons by registered mail with acknowledgment of receipt for the purposes of amicable resolution of the dispute.

, the buyer is informed that he can contact the mediator CNPM - MEDIATION CONSOMMATION - 27 avenue de la Libération - 42400 SAINT-CHAMOND.

In the absence of satisfaction within one (1) month from receipt of the complaint by Shoptcrampons and in accordance with articles L.616-1 and R.616-1 of the Consumer Code, the buyer is informed that he can contact the mediator CNPM - CONSUMER MEDIATION. In the event of a dispute, you can submit your complaint on its website: or by post by writing to CNPM - MEDIATION - CONSOMMATION - 27 avenue de la Libération - 42400 Saint-Chamond

The buyer can also access the European online dispute resolution (ODR) platform via the following link:

In the absence of an amicable solution, any dispute relating to the application of the General Conditions of Sale, in particular their interpretation and execution, will be brought before the territorially competent court.

Article 15. Miscellaneous

The fact that Shoptcrampons does not avail itself at a given moment of any of the clauses of the General Conditions of Sale cannot be interpreted as a waiver of the right to avail itself of it at a later date. Likewise, the nullity of any of the clauses of these conditions will not affect the validity of the other clauses.

If one or more stipulations of the General Conditions of Sale are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their validity. strength and scope.

Appendix: Form for withdrawing from a distance purchase (on the internet, by mail order, teleshopping or telephone)


Hen or Rooster

2 Place Maréchal FOCH


I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper):


(*) Delete the unnecessary